— Refund policy

Refund Policy

Last updated · May 19, 2026

Our promise: if a program you purchase from DunsRoot is not as described on the program page at the time of your order, you are entitled to a full refund.

14-day full-refund window

You may request a full refund inside fourteen days of purchase provided no vendor placements have been initiated and no underwriter introductions have been made. Once those steps begin, the deliverable has materially started and the refund treatment shifts to the description-mismatch standard described below.

Description-mismatch refunds

• A vendor account that was supposed to be placed in your LLC's name but wasn't.
• A bureau profile (D&B, Experian Business, Equifax Business) the program promised to activate but didn't.
• An underwriter introduction the program promised to deliver but didn't.
• Any deliverable that is not what the program page said you were purchasing.

How to request a refund

Text 916-318-9623 with your order number and a brief description of the issue. Text only — no calls. We reply 24/7, within an hour, every hour of every day.

Instant crypto refunds

Approved refunds are processed instantly as a stablecoin (PYUSD or USDC) transfer to a wallet address you provide. No holding period, no clearing delay, no chargeback paperwork. If you originally paid by card, the refund still settles as stablecoin — Stripe does not support reverse onramps to cards. We will help you convert back to fiat using any major exchange if you prefer.

What is not covered

Refunds cover what we deliver, not what banks decide. Specifically: a lender choosing not to approve a credit application, an individual vendor declining your account at their sole discretion, or a bureau's posting timeline being slower than the median we observe across cohorts. These outcomes are outside our control and not a refund event.

Questions

Text 916-318-9623 any time — text only, no calls. We typically respond within an hour, 24/7.